At Tower Gaming our primary goal is to earn your trust so you can fully enjoy your online experience. We are continually reviewing and updating our online gaming software and technology to ensure that we have done everything we can to make Tower Gaming the most secure, safe and trustworthy gaming site online.

In an online environment, the prevention of collusion and hackers are key areas of concern in respect to maintaining integrity. It is not always easy to ask someone to provide their personal information and to transfer it across the internet, especially when there is money involved. At Tower Gaming one of our highest priorities is your trust. We ensure that we keep your information protected; that the games are fair; and that our customer support team is available to you 24/7.

Your Information, and Money, are Safe

Tower Gaming uses the most advanced data encryption techniques to guarantee that your information is only available to a select few within the Tower Gaming family. We encrypt all your information using the internationally accepted industry standards SSL encryption algorithms. That means all of your information going back and forth; from your address, to the cards you are being dealt is being protected by the same amount of security a bank would use. In addition, we perform security checks at key moments to keep your account information consistently safe. For example, whenever requesting a Cash-Out, Tower Gaming will perform an account review for your benefit.

Additionally, We understand that a major area of concern for anyone depositing money through an e-commerce website is the safety and security of their money. At Tower Gaming, we take your concerns to heart which is why we offer industry-leading payment security solutions, including Verified by Visa and Mastercard Securecode. When you are ready to deposit or cash in at Tower Gaming, we use only the best. All of the industry leaders such as Click2Pay, ClickandBuy, Moneybookers (Skrill), NETELLER ensure you can deposit and withdraw with confidence. We add new payment options all the time, ensuring you have flexibility while managing your money. Remember, our friendly and helpful support staff are always on hand to help with any questions you might have.

Responsible Gaming

Participating in online gaming is exciting, fun and potentially profitable for those that chose to play. However, Tower Gaming is accutely aware of the possibility of gaming abuse and the repercussions it could have on an individual. Because of this, Tower Gaming takes every precaution to ensure that our products and services are used only by those who have legal right to do so. Under no circumstances are any gamers allowed to play for real money unless they meet the minimum age requirement of 18 or the standard legal age to participate in online gaming in the country of their residence.

In addition, Tower Gaming will never support the ongoing abuse of our games by problem gamblers. At any point in time, customers have the capability to close their accounts, set financial limits, unsubscribe from newsletters, set limits on playing times or create temporary blocks to reduce access to online games. We also reserve the right to block gamblers from the use of our products and services should we feel they are not being used in the manner of their intent. For more information on the various methods that Tower Gaming uses to help encourage responsible and enjoyable gaming, please do not hesitate to contact our Support Team.

Fair Gaming

Tower Gaming takes every care to provide players with a fair and just gaming environment. We store all the games on our servers so that if there is a play called into question, it can be easily accessed and reviewed by our experienced staff. During play, your cards are only sent to your computer – we use the most sophisticated software available to ensure that only you get to see your cards. To further avoid collusion, we only allow one account per IP address to play at any given table. Tower Gaming takes all allegations of collusion very seriously and investigates every report made by one of our players.

For all of our card games, the shuffling algorithms have been reviewed by independent auditors. This ensures safe and fair gameplay for all our players at all our games. This review occurs regularly, ensuring that whenever you’re playing, your cards are safe.

Real Players, Real Competition

The Tower Gaming security team works 24/7 scanning hands played at the tables to ensure fair gameplay. Our advanced technology is able to identify fraudulent poker gameplay based on behavioural characteristics and non-human regularities; and our security team will take all necessary action to eradicate the use of non-human players. What this means to you is that you can play at Tower Gaming with full confidence that the person you're playing is just like you; a human being!

Integrity

Creating a fair and quality gaming experience for our players is our highest priority at Tower Gaming. The solution chosen for RNG/Shuffling is critical to ensuring a fair game for all players. Consequently, Tower Gaming investigated many systems and algorithms before deciding on implementation of what we believe is a superior solution.

If you require any further information about the fairness of our games or Tower Gaming's RNG/Shuffling implementation, please contact us at admin@towergaming.com .

Random Number Generator (RNG) & Shuffling

Tower Gaming's RNG solution ensures the even distribution of cards whereby no sequence or relationship can be discovered in any way. The RNG solution is unaware of what’s going on in the game itself, so when the game requests a random card, the RNG has no idea of whose turn it is nor how the game is being played. We believe this is the ultimate impartial tool, better than the physical shuffling of cards.

Certification

Technical Systems Testing RNG Certification
TST laboratories provide fully independent and impartial testing and certifications for industry operators, suppliers, manufactures and regulators. TST analyzes system software and equipment, and the environments in which they operate, against manufacturer’s specifications, legislative and regulatory requirements, and to generally accepted industry standards.

• Cryptographic Standards Validation Program at NIST: http://csrc.nist.gov/cryptval/
• Computer Security Resource Clearinghouse: http://csrc.nist.gov/

To view Tower Gaming's TST certification please click here .

Microsoft CryptoAPI RNG

Tower Gaming uses the cryptographically-secure RNG system found in Microsoft’s CryptoAPI. "Cryptographically secure" means that the RNG is so completely random that even a large amount of computer analysis cannot predict or detect patterns in the output, a fact that has been validated by the National Institute of Standards and Technology (NIST).

Microsoft's CryptoAPI RNG complies with Federal Information Processing Standard 186-2 appendix 3.1, using SHA-1 as the G function. It has been validated by the NIST's Cryptographic Module Validation Program. Details on this may be found here .

It is important to note that computers are deterministic machines, and as such, they cannot produce truly random numbers. For this reason one often refers to Pseudo Random Number Generators (PRNG). Pseudo implies that a PRNG does not produce truly random numbers, but numbers that are random enough for a specific practical use.

The validation of Microsoft's CryptoAPI by the National Institute of Standards and Technology proves the PRNG system used is highly random and highly secure as it is a critical building block for the CryptoAPI. For more information on NIST processing standards and security validation, please visit:

Federal Information Processing Standards 140-1 and 140-2: http://csrc.nist.gov/publications/fips/

Cryptographic Standards Validation Program at NIST: http://csrc.nist.gov/cryptval/

Computer Security Resource Clearinghouse: http://csrc.nist.gov/

Privacy

Tower Gaming understands the importance of privacy protection on the internet. Tower Gaming remains committed to upholding the confidentiality of the personal information that we collect. The information that we collect is safeguarded with the appropriate software and hardware tools in place as well as the techniques, methods and procedures that we choose to employ.

The following information will help you to understand our policies and your rights regarding the collection, storage, use and the safeguarding of information relating to you.

Information collected by Tower Gaming

When you choose to open a Tower Gaming Account you will be asked to provide us with certain pertinent personal information. This information will include your full name, mailing address, e-mail address and a chosen password. You will also be asked to certify that you are at least 18 years old or older in jurisdictions where specifically required. We will use this personal information to confirm and complete any financial transactions as well as to contact you regarding news and events information and provide you with customer support services. If at any time you do not wish to receive our newsletters, you may instruct us to remove you from the distribution list by following the appropriate instructions included in each of the newsletters or by contacting the Support Team directly by E-mail. It is very important that you complete the required account details with valid information as this information will be used in the process of validating financial transactions. Players may change their account details by selecting an account option in the lobby screen.

Information used to process Deposits and Withdrawals

Players will need to provide deposit specific information when making a deposit to play for real money (example: credit card number or NETeller account number). This information may be applied along with your personal information to allow us to clear financial transactions executed by you with Tower Gaming .

Confidentiality of Information

Tower Gaming undertakes substantial efforts to ensure the confidentiality of the information it has collected about individual players and will not knowingly allow access to this information to anyone outside of Tower Gaming , other than to the player himself or as described in this Privacy Policy. In order to protect the information, Tower Gaming has ensured from a technological standpoint that its server, database, backup, firewall and encryption technologies all exceed industry standards. All of the employees working with Tower Gaming are required to comply with the terms of our Privacy Policy which outlines that employees are obligated to keep player information strictly confidential and this obligation continues when an employee has left our company. As a player, you should ensure that your Tower Gaming account password remains confidential and we recommend that you take appropriate steps to ensure others are not able to access your account information.

Limits of Confidentiality

Legally Required Disclosures: Due to the existing legal, regulatory and security environment, Tower Gaming may be required, under certain circumstances, to disclose personally identifiable information about our Players. Tower Gaming will use its best reasonable efforts to limit such disclosure to the following: where Tower Gaming believes in good faith that it is required to do so in response to a subpoena, warrant or other legal process; or where reasonably necessary to identify, contact or bring legal action against persons or entities to preserve and/or enforce Tower Gaming's rights. Further, we can, and you authorize us to, disclose your Player identification, name, street address, city, state, post code, country, phone number, e-mail, and company to third party agents of Tower Gaming as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy or other unlawful activity or activity that may expose us to legal liability.

Who receives your information

In addition to disclosures due to legal requirements as explained above, we may from time to time disclose your personal information to:

1. our Tower Gaming employees
2. employees of other companies that are related to or affiliated with Tower Gaming
3. third party service providers who use your personal information to provide services to us in respect of your being a Player with Tower Gaming .

All recipients of your personal information shall be bound by applicable data protection laws to keep your personal information private. These parties will adhere to policies that, at the very minimum, reflect those of Tower Gaming .

Cookies

We may send you a temporary cookie when you visit the Tower Gaming website. A cookie is a text-only string of information that we place in your computer's cookie file so that we can remember who you are when you revisit our website. We may use the data that is generated from cookies to compile statistical data on your use of our website. You are not obliged to accept the cookie from us and you have the ability to accept or decline cookies by modifying the settings in your browser. Please see contact our Support Team if you require any further information about the use or deletion of cookies.

Your rights pertaining to your information

You may write Tower Gaming to, where appropriate, have your personal information removed, rectified, amended or completed. In order to contact us regarding your information please e-mail our Security Team at admin@towergaming.com. Please note that Tower Gaming may levy a small charge to cover administration costs in regard to any such request.

Consent to Privacy Policy

By opening an Account with Tower Gaming , you agree to the terms of this PRIVACY POLICY. We may occasionally update this Privacy Policy and encourage you to periodically review it. Your continued use of the Tower Gaming services constitutes your agreement to this Privacy Policy and any updates.

In the case of any conflicting presentation between this Privacy Policy and the Tower Gaming End User Agreement captured under our Terms Of Service, the terms outlined in the Tower Gaming End User Agreement shall prevail.

Security

Creating and maintaining a safe and secure gaming environment is our number one priority. Our Tower Gaming Security Team will promptly and thoroughly investigate all complaints registered by players suspecting questionable practices or collusion. Any player found to be participating in collusion or deceptive practices will have their account immediately closed and will be permanently banned from our games.

Please contact our Security Team directly with any questions at admin@towergaming.com

Collusion

Collusion is an unacceptable practice that undermines the integrity of the games. In order to combat collusion Tower Gaming employs numerous preventative security measures which include random security checks and log-file reviews. Our analysis includes automatic tracking of betting patterns related to the strength of a player's hand and referencing that against other player’s actions at the same table to determine if they may be working together. Sophisticated algorithms are employed to identify, track and uncover collusion help to ensure the integrity of our system and fairness at our tables.

Hackers

All communications between the client program running on your computer and the Tower Gaming server in Curacao are encrypted using the accepted industry standard 256-bit TwoFish encryption algorithm. The unique cards dealt to each player are delivered exclusively to that particular player's computer thus maintaining privacy and integrity of play. Packet-sniffing by other players cannot be used to gain any advantage. Each player's cards are sent exclusively to that particular player's computer. None of the other computers know what your hidden cards are, thus preventing an opponent from hacking their client software to determine your cards.

Bots

The use of Artificial Intelligence or “bots” is strictly forbidden. Tower Gaming employs measures to prevent and detect the use of programs that are designed to enable artificial intelligence (non-human) play on the site. Players found to be using such programs will have their account closed immediately and they will be banned from playing at the site permanently.

Tracking Prevention

Tower Gaming does not support the use of tracking software (software used by players to track the play of others). We are proud to lead the way in preventing the effectiveness of software that unfairly gives players an advantage over others at the table.

In order to allow players to study their hands, Tower Gaming stores a Hand History text file for every player that can be reviewed later. Tools have emerged over the years to allow players to better understand their own play by loading these text files for analysis. For some players, these tools are useful to try and learn how to better their play. Tower Gaming welcomes players to study their own hand histories to better their own play, so long as they do not use tools during game play.

Recently, some tools have been created that can also be used to track and store the long term play of other players at the table. Not stopping there, some tools are actually sharing their tracked data with other tool users. This allows the good possibility that players who are unfairly using these tools will have statistics on players they have never played against before. These tools currently rely on a common factor: that poker sites will rarely allow players to change their nicknames, if at all.

Tower Gaming players will be granted the option of changing their Poker Nickname every 7 Days .

By allowing players to change their Poker Nickname often, Tower Gaming thus negates the effectiveness of shared or prolonged poker data tracking.

It is important to point out that any Notes made on a player in the game will always remain linked to that player in Tower Gaming's Note system. While we strive to make our poker game fair, we realize that players want to remind themselves about the habits or behaviours of other players. Much like playing in a casino and moving to a table to play against someone you met the previous day, Notes are there to remind you personally about the people you run across, even though their Poker Nickname may change.