My Cash-out didn't go to the method I requested.

If you deposited using a different e-wallet as well as the one you requested a Cash-out to, the funds may have gone to this account. This is because most e-wallets have an equal Cash-In/Cash-out policy.

What do you mean when you say that Tower has the right to cash-out to "those same deposit options"?

We have an agreement with the merchants, NETELLER and the various credit/debit card companies, that when a player deposits through a certain deposit option, they will have to withdraw back to the same option up to the total amount deposited, before the withdrawn amount can go by any other means.

For example, if you have deposited $100 three times (total $300) through NETELLER in total, and you want to withdraw $500 by check. By default we will send $300 to your NETELLER account and $200 by check. This rule does not apply to North American-based credit/debit cards.

Important: We reserve the right to send all or some of your withdrawal back to your registered deposit option(s) up to the total of your deposits with that option(s) before we will issue a cheque. In some cases you may be charged the withdrawal fee of $30 in spite of the cheque amount being below $1000 after the amount has been split between deposit option(s). In that event, we ask you to kindly contact support@towergaming.com who will refund you the $30.