How do I cash-out (i.e. get my winnings)?

There are a number of safe and easy methods you can use to cash-out from your Tower account. We have partnered with the most established, secure and trustworthy payment merchants in the world to ensure it's easy for you to make transactions. All you need to do is go to the "cash-out" page in the "My Account" section and choose your preferred cash-out method. Be sure to have your Tower password handy for extra security.

* Please note: Your account must be enabled for Real Money and have the minimum Real Money balance required in order to cash-out. Cash-outs are only possible in whole dollars, not cents. And if your balance is currently in your Betting or Casino account, you will have to transfer it to Poker first, which can take up to 24 hours. Some restrictions may apply to players participating in a Tower Gaming promotion.

Can I transfer my funds to another player?

We do not permit or support player to player transfer. If this is found to be occurring within Tower by chip-dumping or an alternative method, it will result in the accounts involved being suspended.

What currency will my cash-out be in?

Tower Gaming’s payments department exchanges all cash outs from US dollars to Euro’s based on a monthly exchange rate; please feel free to contact support@towergaming.com any time to obtain the exchange rate. The receiving method will then exchange the funds in your local currency based on their rate (if applicable).

Are there any cash-out fees?

Cashing-out from your Tower account is absolutely free.

When will I receive my cash-out?

This varies depending on the payment system you choose to receive your cash-out:

• NETELLER - 1-4 Business days
• Click2Pay - 1-3 Business days
• Moneybookers - 1-5 Business days
• Webmoney - 1-2 Business days
• Visa - 1-4 business days
• Bank Transfer - 1-4 Business days
• ClickandBuy - 1-4 Business days

Business days are Monday-Friday. No processing is done on Saturday or Sunday or Holidays. If you request a cash-out on a Friday, which takes one business day, expect it on Monday.

Can I cancel a cash-out?

Yes. When you have requested a cash-out, the cash-out needs to be processed by our staff, which is done within 24 hours. Before the cash-out has been processed, you are able to cancel it. The money will then be deposited back into your account. This option is listed on your ‘My Account’ page underneath your balance, but only if you have non-processed cash outs.

What Security Measures Does Tower Gaming Take?

To ensure that every cash-out is accurate, legitimate and handled properly, Tower Gaming verifies every detail. This can mean that cash-outs take up to a full Business Day to process. Should you wish to check up on the status of your cash-out, please contact support@towergaming.com.