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Tower Nation
Support
1. Getting Started
2. Account Set Up
3. Poker Ring Game Features
4. Poker Tournaments
5. Poker Promotions Help
6. Player Points
7. Fairness & Integrity
8. Poker Etiquette & Abuse
9. Software & Connection Issues
10. Payment Methods
11. General Questions & Issues
12. Contact Tower
1. Getting Started
A. Play money are credits without an actual cash value. You can play for play money as much as you like to hone your game in preperation for playing for real money. If you run out of play money you can simply refill your play money in your My Account.
Q. How do I real money enable my account?
A. In order to start playing for real money you will need to real money enable your account. The information is required for security and safety reason. All of your personal information is kept safe. Real money enable your account.
Q. What software do I need in order to play the poker games?
A. Because all of our games are java-based you can play directly from your computer's web-browser (Internet Explorer/Netscape/Mozilla/AOL etc). Java is a computer program that allows you to play Poker direct from the internet without the need to download any additional software. Most computers already have Java installed so the chances are you will be able to play straight away.
For the best performance from your browser, we recommend you use the latest version of Internet Explorer .
http://www.microsoft.com/windows/ie/downloads/default.mspx
If you don't already have Java, we recommend you download and install the Java Virtual Machine. You can start to download and Install the Sun Java Virtual Machine (JVM) by Clicking Below.
http://www.java.com/en/download/manual.jsp
Click on the appropriate download option and then click run and the download will begin. Windows users should click on either of the first two options.
Q. What is the difference between playing from the web-browser and through the downloaded application?
It is simply a matter of preference. Playing through your web-browser or the Java version , means you can play from any computer as you do not have to install our software. The download version contains some additional features such as logging your own stats, keeping player notes etc., the first time you use the download version you will be asked to download and install the software, after the initial instalation you able to access right from your desktop shortcut or from your program list in the start menu. For more information on downloading and installing the Tower Gaming Poker Client please see the Downloading Software Help Guide.
Q. What operating systems do you support?
A. You can play from Windows 98, 2000, NT, XP, Apple Macs, OS X and even Linux.
2. Account Set Up
Q. My activation code did not get sent.
A Please ensure that the activation code has not gone into your junk mail by mistake. To avoid missing future correspondences (such as bonus offers and special invitations) from Tower Gaming please add us to your safe list.
If you have still not received your activiation code please Contact our Support Staff and they will be happy to assist you.
Q. I want to close my existing and open a new account!
A. Unfortunately, we are unable to close your account so you can open a new one. This is never an option for those looking for a second round of first time deposit bonuses, or to switch your affiliate.
If you think your situation may warrant an exception, you can email our Support Staff from the Contact Us page to explain your circumstances.
Q. How do I open a new account under an affiliate?
A. Unfortunately, if you are already playing on Tower you are unable to sign up under an affiliate, or switch affiliates.
Otherwise, your affiliate should have provided you with a signup code, or a link from which you can register on Tower.
A. If our risk management team has identified your account as being involved in or linked to activity that is fraudulent or inappropriate, your account will be blocked. The original funds you deposited will be returned to you, however any winnings obtained by fraud will not be paid out. If you genuinely feel there has been a mistake, you can contact support.
Q. I forgot to put my deposit bonus code in!
A. If you haven't yet made a deposit, that's fine. You can put it in there. If you've made a deposit, email our Support Staff from the Contact Us page and let us know which bonus offer you want.
A. If you would like to close your account for any reason, simply email our Support Staff from the Contact Us page . Please note that in order to re-open your account you will be required to submit a scanned copy of your photo identification and an explanation for the re-opening.
Q. I want to re-open my account.
A If you would have previously requested your account be closed, you can re-open it by emailing our Support Staff from the Contact Us page. Please note that in order to reopen your account you will be required to submit a scanned copy of your photo identification and an explanation for the re-opening.
Q. There's money Missing from my account!
A. If you believe there is money missing from your account, please send support as much detail as possible and we can look into it for you. Please note that though we will investigate all claims, Tower is not responsible for differences identified by third party software (i.e. writing in and telling us: Poker Tracker says I should have $8.50 more in my account is not enough).
Q. How do I recover my password? A In order to retrieve your password, you will need to visit the Tower Gaming homepage and follow these simple steps:
1. Click on Login on the right upper corner of the page
3. Click on "Forgot Password?" link (just below the password column)
4. Enter the same e-mail address you registered with us earlier. An e-mail will be send with your nickname and a new password.
5. Please change your password immediately to something you can remember.
For security purposes, once you have received your password, please proceed to change the password from your 'my account' page. This is how you can change your password:
1. Click on My Account
2. Click on "Profile" and then "Detail" tab
3. Key in the password given in the e-mail as your old password
4. Then key in your new desired password
3. Poker Ring Game Features
Q. How do I create a private table?
A. Select the sub-menu, "Private tables" at the lobby. Click on the button, "Create private table". Select the type of game you want to create from the list, set your preferences, and then click on "create" to confirm.
Q. How do I change seats at a poker table?
A. To change seats at a table, you have to leave the table and come back or simply move to a different chair, as there is a different character associated to each chair.
Q. What do the table abbreviations and symbols mean?
A. The symbols and abbreviations for the tables in the lobby are as follows:
Padlock = private table, creator's permission needed
Lightning flash = adaptive or turbo speed (faster than normal)
Q. Can I bring more chips to the table without leaving the game?
A. You can sit out when a hand finishes to bring more chips to the table, but you will have to pay the blind when you sit in again. If you run out of money in your account you will however have to leave the table and deposit more money into your account before you may return to the table.
Q What does a delay by the side of each player's name in the lobby mean?
A. That indicates the approximate response time between each player's computer and our server.
Q. What type of real-money Poker games do I have access to?
A. The range of real-money Texas Hold'em games we offer include limit games for $0.25-$0.50, $0.50-$1, $1-$2, $3-$6, $5-$10, $10-20 and $25-$50. We have also pot-limit and no-limit games for most of the buy-ins. Apart from these, you can create your private table to suit the buy-in you prefer.
Q. How do I record my hand histories?
If you would like to keep a record of your hand histories, you will have to enable this option/feature in Preference. In order for you to do this, please go to the Download Version, go to 'Options'-->'Preference', select 'general' then tick on the 'enable statistics' box then click on 'apply' box. You may verify this by using 'Show Session History' and the hands you play will be recorded here.
4. Poker Tournaments
Q. How do I register for a Tournament?
A To register for a tournament: select the tournament game format at the top of the Poker Game Lobby. Once in the Tournament section of the Poker Lobby you will see all the available Tournament formats and a list of the upcoming Tournaments. Click on the tournament you are interested in playing, you can then click on register.
Please note that tournaments appear in the lobby at staggered times (for example, 3 hours before it starts, or 1 hour.), so check the Tournament Calendar for details.
Q. What does it cost to play a tournament?
A. Every tournament has a specific buy-in. In a $10+1 tournament for example the cost to play would be $11. $10 goes to the prize pool and $1 is the fee for entering the tournament.
Q. What type of poker tournaments can I play?
A. You can play single table Sit & Go tournaments and multi table tournaments in Texas Hold'em, 7-card Stud and Omaha . You can play Limit, Pot Limit and No Limit variations.
Q. When are the big multi-table tournaments?
A. You'll find a list of current tournaments just by going to our Poker Tournament Calendar page.
Q. Why and how often do the levels increase?
A. The blinds in tournaments are increased as the tournaments progress to ensure that players get eliminated. The levels in single-table tournaments increase every 10 hands. In multi-table tournaments, they are increased approximately every 15 minutes.
A. We do offer a wide selection of Daily Freerolls at Tower Gaming. Our Door Crasher freeroll tourneys are offered on Wednesdays, Fridays, and Sundays and can be entered using only 25 player points. These tourneys offer a $25 flat pay-out prize pool. We also offer $10 freerolls on Tuesdays, Thursdays and Saturdays. Our Monday Night Hold'Em tourneys cost 500 player points to enter (or $5+ 0.50, are held on Mondays at 7:30EST and offer a $100 prize pool with a special bonus for the final table. For more information please visit our Tournament Section.
Q. Why were the Door crashers Free Rolls canceled?
A. These Freeroll tournaments are on a first come, first serve basis only, with a minimum entry of 10 players, and a maximum of 50 players.
Q. What are the Tower of Freerolls? How do I Qualify?
A. The Tower of Freerolls are a monthly reward for all our loyal players. Each month Tower gives away $5,000 in Freeroll Prize Money. You can earn a ticket to one or all four tourmanets based on how many Player Points you earned in the previous month. For detailed information please visit our Tower of Freerolls section.
4.1 SIT AND GO TOURNAMENTS
Q. What is a Sit & Go tournament?
A. This is a non-scheduled tournament for a small number of players. Sit & Go tournaments are available 24/7. They start as soon as all available seats are filled.
Q. How do I register for a Sit & Go tournament?
A. Sit & Go tournaments are available 24/7 in the tournament lobby. You register by clicking on the table listed in the lobby and then choosing a chair to sit at. The tournament will begin as soon as all available seats are filled.
Q. What is the prize structure for a single table Sit & Go tourney?
A. The prize structure for Sit & Go tourneys varies dependent upon the number of entrants. As a standard in a 10 player tournament 1st place will receive 50% of the prize pool, 2nd place will receive 30% and third place 20%.
Please check each individual tournament for details on the prize structure.
All prizes are also minus your initial buy-in, e.g. for a $10+1 buy-in tourney 2nd place prize is $30 - $11 = $19.
Q. Will I be charged the fee if I leave a Sit-&-Go tournament before it begins?
A. No. The money returns to your account automatically when you click on leave.
Q. How do I register to a multi table tournament?
A. You can register for the multi-table tournament either in the tournament or for some tournaments, from the weekly calendar.
The tournament starts at the scheduled time, for example 3 pm ET. All tournament players must be logged into the tournament game before the tournament starts to keep their place in the starting line.
Ensure that you are on the tournament page at least 2 minutes before the start. When the tournament starts you shall be automatically seated at a table.
Q. How is it decided who is moved to a new table?
A. In multi-table tournaments we try to keep tables as full as possible by redistributing players. If needed the player to be moved to a new table is always the player not currently in either the Dealer, Small Blind or Big Blind positions that has been moved the fewest number of times so far. If there is more than one candidate, the player sitting the furthest clockwise distance away from the Big Blind gets moved.
Q. In multi-table tournaments, how can I find which table I'm seated at?
A. If you are in the game lobby for a multi-table prior to the start time you will be taken automatically to the table. If this does not occur, or if you are not in the lobby at start time please highlight the tournament name in the lobby then click on the "go to tournament" tab followed by the "tourney info" tab. Here you will see a list of all players in the tournament. You can find the table you are seated at from this list and click on the relevant table to join the game.
Q. What should I do if I registered for a tournament in the past but the tournament had already started when logged on?
A. Until you log on, your hands shall be check/folded, while you pay any blind charges that pass. As soon as you log into your account, you shall be sent to the table where your player is sat. If you are not placed automatically, please highlight the tournament name in the lobby then click on the "go to tournament" tab followed by the "tourney info" tab.
Here you will see a list of all players in the tournament. Press "control" "f" over the player list in the bottom right corner and enter your nick name. You will then be shown the table you are at. Simply go to the game lobby and click on the relevant table to join the game.
4.3 RE-BUY TOURNAMENTS
Q. What is a Rebuy Tournament?
A. For certain tournaments, players are allowed to boost their stack size by rebuying in. This option is called a " rebuy ", and tournaments that allow rebuys are called "rebuy tournaments".
When a player re-buys, he pays the buy-in (without the fee), and his stack size increases by the amount of starting chips. Rebuys are done in the tourney specific lobby or in a dialogue box when the player has run out of chips
A. An Add-on is an additional re-buy at the end of the re-buy period. At the end of the re-buy period, which is usually at the first hour break, all players will be given the option to pay the buy-in again, and boost their stack size. This option is available to all players who are still in the tournament, regardless of their stack size
Q. When is a player allowed to rebuy?
A. You can re-buy when your chips are less or equal to the starting stack size, within the rebuy period. Rebuys are done in the tourney specific lobby or in a dialogue box when the player has run out of chips.
The rebuy period is usually from the beginning of the tournament to the first break, typically one hour. At the end of the rebuy period, you will be given a choice to "add-on". When the period is over, no rebuys will be allowed and players who run out of chips will be out of the tournaments. The rebuy period will end immediately if a player reaches prize position within the original period.
Q. How do I re-buy in a tournament?
A. Rebuys can be done in the tourney specific lobby, or when you have run out of chips, you will be given the option in a dialogue box to re-buy into the tournament. You can re-buy and increase your stack size when your chips are less than, or equal to the original stack size, within the rebuy period.
Q. How many times can you re-buy in a tournament?
A. The number of allowed rebuys differs between tournaments. Some have fixed limits (one or two) whereas others allow unlimited rebuys.
Q. How long is the rebuy period?
A The rebuy period is usually from the beginning of the tournament to the first break, typically one hour. At the end of the rebuy period, you will be given a choice to "add-on". When the period is over, no rebuys will be allowed and players who run out of chips will be out of the tournaments. Also, no rebuys will be allowed once a player reaches prize position.
Q. What's a ticket?
A. A ticket represents the starting fee of a tournament. Instead of paying the fee when playing the tournaments you can, if you have one, enter using a ticket. Tickets are often awarded as part of promotions or to the winners of satellite or qualifier tournaments.
Q. How long does a ticket last?
A. All tickets will have an expiration time, defining how long it is valid. This will vary and will be displayed in the information regarding the tournaments.
Q. Can I sell or give my tickets to someone else?
A. Tournament tickets are assigned to your account so, won tickets are non-transferable. Cash prizes are not awarded as an alternative to tickets.
4.5 TOURNAMENT CONNECTION ISSUES
Q. I got disconnected - what did I do wrong?
A. If you were disconnected, it may mean that your Internet connection to our server broke down for some reason. In the web client, just reload the game in your browser to get back. You should automatically be taken back to your table. If you get disconnected during a tournament game, you will be put on autopilot.
The computer will play for you until you come back. Its playing strategy is simple; check until someone bets, then fold. Just click on the "I'm back"-button to turn off the autopilot.
Q. What should I do if I lose my connection and get kicked out of a tournament?
A. Try to log back on again as soon as possible. You will still be seated at your table and will be check/folded until you return.
Q. Why is the game sometimes slow?
A. You could be suffering from internet lag that is often caused by poor connection between your ISP and our server. This is something beyond our control. Your own connection is often improved if you close off other bandwidth-consuming applications such as internet browsers, file sharing programs, chat programs, etc.
Q. Why can't I see the list of tables? All I get is a gray square.
A. This usually means that you need to clear your "cache" (temporary internet files) and lacks the latest version of Java plug-in. You can download the Java plug-in by clicking on "Get It Now" on the Java homepage.
Q. I sat out for a few hands in a tournament, but it doesn't let me sit back in?
A. Your session has expired. Quickly close the game window (table) and restart the lobby (game client). You can then rejoin the tournament while our system checks/folds your hands for you. You do not lose anything except the blinds when it's your turn to post them.
5. Poker Promotions Help
How do I go from one Player's Club Level to another?
Tower Gaming has developed a unique way to grant access into our Player's Club levels: Leveling up is done by clearing specific Player's Club bonuses for each level.
For all new players, completing certain offers from the Tower of Bonuses will propel you into any one of our Player's Club Levels depending on your choice.
Example: You make a first time deposit and choose the “Getting Ahead Bonus”. Immediately you are entered into Level 1. Access to Level 2 is only granted once this bonus has been cleared. Don't worry if you don't manage to clear the Level 2 bonus, we will offer you many more opportunities to try a bonus for the next level, such as reload bonuses.
For our existing players the reload bonuses are your opportunity to level up and will be sent to you in a reload email format.
Be sure you do not miss out and verify that your account is setup to receive ‘all newsletter and bonus offers', under ‘User Profile' in ‘My Account'. When you receive your reload we will be very specific about what level you will qualify for when you clear it. We know that this takes some getting used to, but it will be worth it!
Keep in mind that our players are rewarded for their proven potential play on Tower Gaming! We know that our players sometimes have to take a break from playing therefore we never penalize our players by downgrading their play or taking away their current status. Once you have attained membership in any of our ‘Club Levels' the only way to go is UP!
The rewards currently available are just the beginning. Watch out for more promotions to be added to every level of the program in the coming weeks and months. Please see our Rewards Program section for more information.
When do the reloads come, how often, what types?
The reload offers are sent out via email during promotional periods. These will be announced ahead of time, and will only last for one day, so you have to make sure you get to the site on that day in order to activate your bonus. Don't miss out: verify that your account is setup to receive 'all newsletter and bonus offers', under 'User Profile' in 'My Account'.
To ensure you get maximum enjoyment from your stay at Tower Gaming each reload bonus is custom made just for the player during each promotional period. The final details on what type of bonus you will receive next is under review by our Player's Club Manager, but we assure you it will be one you love.
All you have to do is make sure Tower Gaming is added to your safe list and you won't miss the offer when it comes.
What types of bonuses are in each level?
There are 4 different levels in our Player's Club and the higher the level, the better the bonuses. This includes better reload bonuses and better tournament tickets to exchange for. Get all the details in the Point Shop.
Bonuses can exist in many forms though. You'll find extra riches in our Monthly Hand Challenge, Quads Bonus, and the intense Daily Player Points Challenge for players at the VIP level.
Information on these and many more can be found in our Special Promotions section.
When are the qualifier tournaments for the live events and what packages are up for grabs?
Live Event Qualifiers started on February 4th 2008 and occur daily. To begin with we have packages available for three major live events, and as the year goes on we will be adding more live events, such as the WPT, WSOP, and more EPT events.
More information about the Live Events and when to qualify can be found in our Live Events Section.
6. Player Points
A. The concept of Player Points, is that the more you play in real money poker games the more Player Points you receive. They're automatically tracked, and your official Player Points tally can be viewed anytime on the My Account page.
Q. How do I earn Player Points?
A. You earn Player Points through playing Real Money games. Only players that have invested money into a pot will be awarded an equal amount of player points, but only when the pot is raked.
Q. How many Player Points do I earn?
For Poker Ring Games: 0.1 points are awarded for every $0.10 in rake.
| Rake | Player Points Awarded |
| < $0.10 | 0 |
| $0.10 - $0.19 | 0.1 |
| $0.20 - $0.29 | 0.2 |
| $0.30 - $0.39 | 0.3 |
| $0.40 - $0.49 | 0.4 |
| $0.50 - $0.59 | 0.5 |
| $0.60 - $0.69 | 0.6 |
| $0.70 - $0.79 | 0.7 |
| $0.80 - $0.89 | 0.8 |
| $0.90 - $0.99 | 0.9 |
| $1.00 - $1.09 | 1.0 |
| $1.10 - $1.19 | 1.1 |
| $1.20 - $1.29 | 1.2 |
| $1.30 - $1.39 | 1.3 |
| $1.40 - $1.49 | 1.4 |
| $1.50 - $1.59 | 1.5 |
| $1.60 - $1.69 | 1.6 |
| $1.70 - $1.79 | 1.7 |
| $1.80 - $1.89 | 1.8 |
| $1.90 - $1.99 | 1.9 |
| $2.00 - $2.09 | 2.0 |
| $2.10 - $2.19 | 2.1 |
| $2.20 - $2.29 | 2.2 |
| $2.30 - $2.39 | 2.3 |
| $2.40 - $2.49 | 2.4 |
| $2.50 - $2.59 | 2.5 |
| $2.60 - $2.69 | 2.6 |
| $2.70 - $2.79 | 2.7 |
| $2.80 - $2.89 | 2.8 |
| $2.90 - $2.99 | 2.9 |
| $3.00 | 3.0 |
For Tournament Play: 5 player points are awarded for every dollar paid in Real Money entry fees (for example, if you enter a $20+$2 tournament, you'll receive 10 points - 5 for each dollar paid). These points are awarded at the end of the tournament.
Q. My poker points are not updating
A Unfortunately, sometimes the points don't update as quickly as others. Of course, we are always looking to improve this, but we ask for your patience and assure you that you will receive all Player Points you earn.
7. Fairness & Integrity
Q. Are your cards really random?
A. We use Sun Microsystem's SecureRandom function for Java. The implementation of the random number generator and the shuffle, have been designed by a PhD in Mathematics.
Thorough testing and evaluation of our poker software has found that:
*There was no statistical bias in cards dealt as pocket cards.
*There was no statistical bias in cards dealt to any of the board positions.
*There were no statistical differences in the cards dealt to games involving experienced players and the cards dealt to games involving new players.
Three months of dealt hands were thoroughly analyzed. That auditing was the most detailed auditing of any online poker site so far. We are hence proud to say that our cards are completely random and unbiased.
Q. Can players determine which cards they will be dealt?
A. No other players can know your cards or influence which cards you will get. The cards to be dealt are not determined until the very moment before they are sent out, so there is no way to know them in advance (because they don't even exist in advance). We only send out information on a need-to-know basis, which means that there is no way to predict any of the cards coming your way or going to other players. All the information sent out is also heavily encrypted for further security.
Q. What should I do if I suspect players of cheating?
A. If you suspect a player is trying to cheat please contact us with the players nickname and if possible any hand numbers they may have been involved in. Please send as much details relating to the event as you possibly can and we will take appropriate action.
Q. Does Tower Gaming use Algorithms
A The algorithms used to generate cards on our site are completely random and it would not benefit Tower Gaming in any way to fix the outcome of any games. Our players are gambling with each other and not against the house therefore it is not in our best interest to favor one player over the other.
As we all know, the popularity of online poker has been rapidly growing. With that success, there are many more inexperienced players on online poker sites. These players are not as familiar with the statistical aspect of poker and therefore they end up chasing hands that a regular player would know were long shots.
Due to the sheer number of hands being played on our site at any given time, these players are more likely to catch those lucky cards on the turn or the river and the more experienced players will in turn see more bad beats. It is not that the servers are flagging people or picking the winners at random, it is that realistically some of these hands should not be played and therefore the outcome can be surprising.
Q. Why is my account blocked?
A. If our risk management team has identified your account as being involved in or linked to activity that is fraudulent or inappropriate; your account will be blocked. The original funds you deposited will be returned to you; however any winnings obtained by fraud will not be paid out. If you genuinely feel there has been a mistake, you can contact Support. In addition, if a player attempts to play outside of their sign-up country, the account will be blocked for security purposes. Please contact Tower Support for further information.
8. Poker Etiquette
Q. What can I do if a player at the table is abusive?
A. You can choose to "mute" this player by click on his/her character and selecting "mute". You will then filter out whatever the player types in the table chat and not see them.
You can also email our Support Staff from the You can also email our Support Staff from the Contact Us page and we will look into the player and take appropriate action. ">Contact Us page and we will look into the player and take appropriate action.
Q. What do I do if a player is using bad language or being abusive in chat?
A. You have the option of muting chat from that player, by right clicking on their avatar and choosing mute. You can also contact support and they will take the appropriate action. Please note that you cannot be informed of what happens due to confidentiality.
Q. Players are speaking non-English languages at the tables.
A This is not permitted, please contact our Support Staff from the Contact Us page and we will look into it.
Q. I think some players are cheating.
A At Tower Gaming, we take such matters extremely seriously and will launch a full scale investigation. Though any action taken against the player cannot be shared due to confidentiality matters, please rest assured that action will be taken to put a stop to this activity.
Please email our Support Staff from the Contact Us page at your earliest convenience.
9. Software & Connection Issues
Q. I am getting the error message 'Can't connect to server' ?
A If this is an error logging in, please make a note of the error message and contact support.
Otherwise, the first thing you should try is uninstalling and reinstalling the Tower Software. If you continue to have troubles, you should go through the following Internet and Firewall settings:
9.1 WINDOWS USERS
INTERNET SETTINGS (FOR WINDOWS)
1. Checking whether SSL security is enabled.
In Internet Explorer 6.0:
- click on Tools, then Internet Options.
- in the window that pops up, click on the Advanced tab, then scroll down the screen to the Security section.
- ensure that Use SSL 3.0' and 'Use TLS 1.0' is checked.
- click OK to close Internet Options.
2. Clearing your browser cache.
In Internet Explorer 6.0:
- click on Tools, then Internet Options.
- in the window that pops up, click the General tab and then click the 'Delete Files' button.
- click the OK button when asked to confirm.
- click OK to close Internet Options.
3. Checking whether Javascript is enabled.
In Internet Explorer 6.0:
- click on Tools, then Internet Options.
- in the window that pops up, click on the Security tab.
- ensure that the Internet zone is selected, then click on the 'Default Level' button.
- click OK to close Internet Options.
4. Checking whether cookies is enabled or set correctly.
In Internet Explorer 6.0:
- click on Tools, then Internet Options.
- in the window that pops up, click on the Privacy tab.
- check that the slider is set to Medium or lower.
- click OK to close Internet Options.
5. Checking whether Java is enabled.
In Internet Explorer 6.0:
- click on Tools, then Internet Options.
- in the window that pops up, click on the Advanced tab, then scroll down the screen to the Java (Sun) section.
- ensure that 'Use JRE x.x for ' is checked.
- click OK to close Internet Options.
6. Checking whether pop-up blocker is enabled.
In Internet Explorer 6.0 SP2:
- click on Tools, then Internet Options.
- in the window that pops up, click on the Privacy tab.
- in the Pop-up Blocker section, please click on the Settings button.
- in the new Pop-up Blocker Settings window that appears, check that the slider is set to Medium or lower.
- click Close to close Pop-up Blocker Settings.
- click OK to close Internet Options.
Furthermore, could you ensure that your system clock is set to the correct time and date,
and then try the software again as this can cause a conflict with the software.
If you are then still experiencing problems, please check that you have configured any firewall software such as Norton, Mcafee or Windows firewall to allow the software access to the Internet. This is usually done through settings/configuration under their allowed programs list. For more information on how to do this please refer to the firewall provider's user manual or your system administrator. The same would apply if you are going through a proxy server.For more complicated proxy servers/firewalls you need to configure the exact ports and protocols allowed. Our download software uses these protocols and ports:
5700-5709, 5720-5724 and 5750-5759
Another way is to totally close the firewall and use MS Windows built-in firewall feature in your computer.
9.2 MACINTOSH USERS
Q. How do I get it to work on a Macintosh using OS9.x?
A. The software has been tested with Mac OS 9.6 together with Internet Explorer 5.1.7. (It might also work with earlier versions of Mac OS9 and maybe even some versions of Mac OS8, but this is not guaranteed.)
Two things are required to make it work:
1. The Macintosh Runtime for Java (MRJ) 2.2.5 needs to be installed on your computer. Do a file search for "MRJ" and see if it turns up. If not, you can download it from Apple .
http://docs.info.apple.com/article.html?artnum=75097 )
Your browser needs to be configured to use the MRJ to run Java applets. This is done from the "Java" controls in the "Settings".
Q. How do I get it to work on a Macintosh using Mac OS X?
A. The software works with Mac OS X 10.2.8 or later, together with Safari 1.0.2 or later, or Mozilla 1.5 or later. No special settings are required for Mac OS X.
9.3 TOWER GAMING SOFTWARE
A You will have to Enable Statistics under Statistics, before the game client starts to log the hands you play.
Q. How do I make player notes?
A. Simply click on the player's avatar and enter the text you would like to remind yourself of him in the pop-up field.
Q. Add-ons / when are they permitted?
A Any add-ons that don't give you an unfair advantage over other players are permitted. Examples of these are odds calculators and hand tracking programs. If you use any software that makes your decisions for you, action will be taken, up to and including permanently closing your account.
10. Payment Methods
Q. What deposit methods do you recommend?
Tower Gaming offers a wide range of deposit methods including, Neteller, Moneybookers, WebMoney, Click&Buy, Firepay, Click2Pay, Visa and Mastercard.
www.neteller.com NETeller offers short deposit processing times, numerous crediting methods and the possibility to withdraw account funds from ATM machines.
Please note that Deposit and Withdraw options can vary based on the players selected country of residence and that all methods are subject to change.
Q. Are the funds currently in my TOWERGAMING account safe?
TOWERGAMING still operates under the same policy of giving players round-the-clock unrestricted access to their funds, and remains committed to providing players with safe and reliable withdrawal options.
Q. How do I increase my deposit limit (credit card)?
In order to increase your deposit limit you need to have been playing with us for at least a month.
If you would like your credit card deposit limit raised, please contact Player Support and submit the following for further review:
A color copy of a government issued ID (passport, drivers license).
A scan of your credit card both front and back (please black out the middle digits of the card for security).
A recent copy of a utility bill with your current address visible. Please include the amount you would like your Credit Card deposit limit raised to.
Q. How do I increase my deposit limit (e-wallet)?
A In order to increase your limit, you need to have been playing on Tower for at least one month.
If you would like to raise your deposit limit, please contact support and submit a copy of government Issued ID. This could be a Passport or Driver license and your account will be reviewed. Don't forget to include the amount you would like your limit increased by.
A Generally, credit cards require a minimum of $20, and a weekly maximum of $250.
E-wallets generally have a minimum of $10 and a daily maximum of $1,000, with the exception of Firepay at $500. Weekly limits of $1,500 also apply to e-wallets.
You will find detailed information when you go to the deposit page.
Q My cashout didn't go to the method I requested!
A If you deposited using a different e-wallet as well as the one you requested a cash-out to, the funds may have gone to this account. This is because most e-wallets have an equal cash-in/cash-out policy.
Q What does a 2110 deposit error mean?
A A 2110 deposit error usually means that there are insufficient funds in the account you are trying to deposit from. Many times there can be a delay when putting money into for example a Neteller account, so that when you go to deposit using Neteller into your Tower Gaming account the funds are not yet available. Please confirm that the funds are available and give sufficient time for the transfer to complete.
10. General Questions / Issues
Q. I think I am missing funds in account.
A If you believe there is money missing from your account, please send support as much detail as possible and we can look into it for you. Our Support Staff can be contacted from the Tower Gaming Contact Us page. Please note that though we will investigate all claims, Tower is not responsible for differences identified by third party software unless we are able to identify an error with your account.
Q. Can I get my entire hand history?
A If you are playing on the download version, you can enable your statistics program by scrolling down under the "Statistics" option at the top of your screen and checking on "enable". Once you have done so, you can choose "advanced" which is just below the "enable" option. Here you can create a statistics file and keep track of all of your play history.
Please note that Tower Gaming Support is unable to send you a set of statistics or list of hand histories.
A If our risk management team has identified your account as being involved in or linked to activity that is fraudulent or inappropriate, your account will be blocked. The original funds you deposited will be returned to you, however any winnings obtained by fraud will not be paid out. If you genuinely feel there has been a mistake, you can contact support.
12. Contact Tower
If you were unable to find the answer to your question please Contact Us and one of our customer service representatives will be happy to help you.
