Are your cards really random?

We use Sun Microsystem's SecureRandom function for Java. The implementation of the random number generator and the shuffle, have both been designed by a PhD in Mathematics. We are also very proud that eCOGRA has analyzed the shuffling using by Tower Gaming and have determined the entire system to be fair and just. For more information, please visit our Tower Trust page.

We are certain that:

• There is no statistical bias in cards dealt as pocket cards.
• There is no statistical bias in cards dealt to any board position.
• There is no statistical difference in the cards dealt to experienced players versus new players.

Can players determine which cards they will be dealt?

No other players can know your cards or influence which cards you will get. The cards to be dealt are not determined until the very moment they are sent out, so there is no way to know them in advance (because they don't exist in advance). We only send out information on a need-to-know basis, which means that there is no way to predict any of the cards coming your way or going to other players. All the information sent out is heavily encrypted for further security.

I think some players are Cheating.

At Tower Gaming, we take such matters extremely seriously and will launch a full scale investigation. Though any action taken against the player cannot be shared due to confidentiality matters, please rest assured that action will be taken to put a stop to this activity.

If you have any fears related to collusion or cheating, please contact Support Staff at your earliest convenience.

Does Tower Gaming use Algorithms?

The algorithms used to generate cards on our site are completely random and it would not benefit Tower Gaming in any way to fix the outcome of any games. Our players are gambling with each other and not against the house therefore it is not in our best interest to favor one player over the other.

As we all know, the popularity of online poker has been rapidly growing. With that success, there are many more inexperienced players on online poker sites. These players are not as familiar with the statistical aspect of poker and therefore they end up chasing hands that a regular player would know were long shots.

Due to the sheer number of hands being played on our site at any given time, these players are more likely to catch those lucky cards on the turn or the river and the more experienced players will in turn see more bad beats. It is not that the servers are flagging people or picking the winners at random, it is that realistically some of these hands should not be played and therefore the outcome can be surprising.

What can I do if a player at the table is abusive?

You can choose to "mute" this player by clicking on his/her character and selecting “mute." You will then filter out whatever the player types in the table chat and not see them. Alternatively, you can e-mail our support staff at support@towergaming.com, or talk to them via Live Chat – the appropriate actions will be taken.

• Please note that you will not be told what happens due to confidentiality.

Players are speaking a Language other than English at the tables.

This is not permitted. Please contact our support staff from the Contact Us page and we will look into it.

Can I use Add-ons?

Any add-ons that don't give you an unfair advantage over other players are permitted. Examples of these are odds calculators and hand tracking programs. If you use any software that makes your decisions for you, action will be taken, up to and including permanently closing your account.