Where are the preferences?

To make it easier for players to get the preferences they desire we have separated the lobby settings from the game settings. You can click on 'settings' to change general settings, in the top right corner of the lobby. Any game play settings you wish to change can be done directly at the table.

Where is my Session Browser, and do I still have my statistics from the previous version of the software?

We have received many suggestions from players over the years in how the saving of hand histories could be improved. With the software you can view your hand history directly at the table, and every hand where you are dealt hole cards is recorded in a text file on your computer. Each new session gets its own text file and to ensure the files do not become too large, a new file will be created once the text file exceeds 4MB. These changes allow for the hand history to load a lot faster, and it will take up less memory on your computer.

The statistics from the previous version of the software are still on your hard drive as well. However, you will need an external program like a 3rd party solution (PokerTracker, PokerOffice, SQLite database, etc) to be able to access them.

On Windows the hand history files are stored in
"C:\Documents and Settings\windowsuser\Local Settings\ApplicationData\pokersite\logs

The hand history is stored in a directory called "handhistory" which itself resides in the logs directory. Again, these files are numbered in order of age with higher numbers being older, and again files will change names as they get older.

Where is the Quick Seat Feature?

The quick seat feature is still available, just go to the main page of the lobby and you will get to choose which games you prefer to play.

Why does the lobby not always show my account balance?

If you wish to see your account balance while playing, simply click on 'show account balance' in the top right corner of the lobby when you first log in.

How can I alter the chat window, or can I close it somehow?

In the download versions of the software you are able to hide the chat window by clicking on the arrow on the left hand side of the chat window. You can also choose to make your chat window smaller or larger by moving the grey bar in the middle of the chat window up or down.

Why did you create two separate tournament lobbies?

To make it easier for players to find the tournaments they wish to play, there is now a separate lobby just for Sit and Go tournaments.

The settings in the lobby do not include game settings like the previous version of the software, where can I change my game settings?

In the software you are able to change your game play settings directly at the table, this will save you time as you do not have to go back to the lobby while playing.

Where can I find the private tournaments tab, and how do I create them?

We will be happy to set up your Private Tournaments. Simply email support@towergaming.com and our Tournament Team will be in touch with you to assist in setting it up!

How does the table preview and direct seating work?

This is one of the coolest additions to the software. With the table preview showing directly in the lobby you no longer have to open tables to see where the action is, or if there is indeed a seat available. Once you see a table you like, just click on the desired seat and you will be placed directly on the table. Or you can choose to open the table first and manually pick a seat at the table.

Where can I see how many players are seated?

At the moment, the amount of seated players does not show within the software. The suggestion has been made to add this to future updates.

Where do I find the Find a Player feature?

Unfortunately the Find a Player feature is not available for this version of the software. The suggestion has been made to add it to future updates.

Why are there not as many settings to change in the software?

We feel that this software has improved in visibility and navigation. With these improvements, many previous settings are no longer needed. Of course we are always open to any suggestions you have.

Where can I see my player notes?

You will see any notes you have made on players in the table preview before you sit down. They can also be viewed while you are playing by clicking on the player note symbol.

Does the software have Razz or HORSE games?

The games we offer have not changed with the software, though we are looking into the possibility of adding these newer versions of poker.

Where did the cash game waiting list go?

In the previous version of the software players were not able to see that a table was full until they opened the table, so there was a 'wait list' feature. However, with the software, it is much easier and faster to see if a table is full with the new table preview feature, so the wait list feature has been removed. Of course we are open to any suggestions you may have.

Why is my home location not showing?

Over the years more and more players have stated they prefer not to show where they are located. Because of the amount of requests received, we have removed this display. Of course we are open to any suggestions you may have.

How can I see that I successfully registered to a Tournament?

In the tournament lobby you will see a blue head appear next to any tournament you registered for. As usual, the table will open automatically once the tournament starts.

How can I see if I have a ticket for a tournament?

If you have a tournament ticket in your account, any tournament you can use it for will be marked with a little 'ticket' symbol.

Where is the 'rematch' Sit and Go feature?

This option is not available in the software. If you feel this feature would be a good addition please let us know; we are open to all suggestions.

Where did the 'replay' Sit and Go feature go?

The 'replay' feature is not available in the software because it is now much easier to locate the Sit and Go's you are interested in playing. If you feel this feature would be a good addition please let us know; we are open to all suggestions.

Where is my Tournament Session Browser?

In the software the Tournament Session Browser is not available. You will be able to use third party tracking software to save your hand histories and keep track of your statistics. If you feel this feature would be a good addition please do let us know; we are open to all suggestions.

Can I see all the tournaments at one time?

You will not be able to see one list of all the tournaments together as the Sit and Go tournaments and Regular tournaments each have their own lobby. However, within each lobby you can see the list of all tournaments in that particular lobby.

Where can I see the log files?

On Windows the log files are stored in
"C:\Documents and Settings\windowsuser\Local Settings\Application Data\pokersite\logs

The most important log file is the "program.log"-file. It is numbered "program-1.log, program-2.log, program-3.log, etc.

The newest file will always be "program.log" and older files will be numbered with the number increasing by age.

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Why are the play money Sit and Go tournaments and cash games in the same lobby?

We have placed all trial games in the same area to assist players as they try out the software. The games are separated into different tabs.

How can I mute a player?

Unfortunately, you are not able to mute one single player in a Play Money game. However, if you use the download software you can close the chat window by clicking on the arrow on the left hand side of the chat window.

How can I vote a player off the table?

The option to vote a player off the table is no longer available. Should a player be abusive in chat, or if you suspect them of cheating or collusion please contact Player Support with a hand number or a screenshot and they will gladly investigate your concern.

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How can I make a player note?

You can make a player note by right clicking on the player's avatar. You can edit this note anytime while at the table or in the lobby if the table is still open.

How can I mute a player?

In a Cash/Ring game, you can mute a player by right clicking on a player's avatar. The player menu appears and you will be able to mute the player.

Where can I see my hand histories?

You can view your Hand History directly at the table, and while playing they are saved in convenient text files on your computer. These text files also make it easier for you to export them to third party software to help keep track of your statistics.

How can I change my Game Settings?

Any game settings you wish to change can be changed directly at the table. By having this feature at the table, it is more convenient than going back to the lobby.

Can I still view the tables in mini format?

Placing a table in mini view is no longer available because we now offer resizable tables.

How can I hide the chat?

In the download version of the software you are able to hide the chat window by clicking on the arrow on the left hand side of the chat window. You can also choose to make your chat window smaller or larger by moving the grey bar in the middle of the chat window.

Can I import my hand history into PT or Hold'em Manager?

The software was just released! You can rest assured that there are teams of people working for the quickest solution possible to allow you to track your hands.

How many tables can I open at the same time?

We recommend players open no more then 6 tables. The number will vary for you depending on your computer and your internet speed. You are able to open more tables if you wish, but it will be at your own risk.

Is 'All in disconnect protection' in limit games still available?

In the software 'All in disconnect protection' has been removed due to numerous complaints of players abusing this feature.

Are my player notes from the previous version of the software in the software?

YES, your player notes from the previous version of the software have moved over to the software.

How can I edit my player notes?

You can edit your player notes at the table or in the lobby by clicking on the player note symbol.

Where do I find the hand number?

You can view the hand history while playing at the table. Click on the 'Hand History' button and all the hands of that game will show, including the hand number.

Will my hotkey script still work?

The software includes a lot of features that your script currently handles. That being said, there are 1000’s of players who like to customize their play with scripts. We're sure new ones will be readily available.

Why did I loose my seat after I sat out for a few minutes?

If you sit idle at a table for at least 2 minutes you will loose your seat. This is to prevent players from sitting at a table all day without playing a single hand. This interferes with the game and is not fair to the players who wish to actively play.

How do I rebuy at the table?

You can rebuy directly at the table by clicking on the add chips symbol which is located at the bottom left hand side of the action panel.

How do I sit down at a table?

With the table preview shown directly in the lobby, you no longer have to open tables to see where the action is, or if there is indeed a seat available. Once you see a table you like, click on the desired seat and you will be placed directly at the table. Or you can choose to open the table first and manually pick a seat at the table.

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Where can I see what position I am in?

While playing in a tournament, a new tournament detail tab opens for you. If at any time you would like to see how you are doing, or how your opponents are doing, just click on that tab and you will see what position you are. Additionally, this tab also shows the prize pool, the blind levels, and how much time there is left on the current blind level.

Where can I see how much time is left for this blind level?

While playing a tournament, a new tournament detail tab opens for you; this tab shows the prize pool, the blind levels, and how much time there is left on the current blind level.

How can I rebuy/add on at the table?

It is very easy to rebuy or to add on. These features are right on the table, click on the poker chip stack to make a rebuy.

What is an Ante and why have Antes been added?

An Ante is a forced bet in which each player places an equal amount of chips into the pot before the deal begins. This amount is usually a small bet or a percentage of the blinds.

The ante was another item about which we received many suggestions. Antes have been added to tournaments to increase the pot size. Players stated they wanted to be able to play for bigger pots, and now you can.

How can I see the details of a running or not started tournament?

There is a great addition for tournament details in the software. With it, you can see details like blind structure, time between blinds, prize pool, number of registered players, number of players left with their remaining chips and more. You can see all of this by clicking on the tournament you would like to see the details of.

If you want to check details before you register, click on the tournament of your interest then click on 'tournament details' on the right hand side.

Any tournament you play in will get have a separate tab in your lobby. Up to 4 tournaments will be tabbed this way; any additional tournaments will be added to a drop down list.

How do I know if the tournament is running?

In the lobby, the status of each tournament is displayed in the very last column in the tournament lobby. A tournament can be announced, open, running, finished or canceled.

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Can I resize my tables?

Though it may become available in future updates of the software, unfortunately resizable tables are not available in the Mac download version. Please pass on any suggestions you may have for the Mac version of our software. We appreciate feedback about our Mac software from our players so we can improve it and give our players the best possible gaming experience.

Do the short cut keys work?

Unfortunately, the Mac download version does not support the shortcut keys. It may become available though in future updates of the software. Please pass on any suggestions you may have for the Mac version of our software. We appreciate feedback about our Mac software from our players so we can improve it and give our players the best possible gaming experience.

Where can I find my Hand History files?

The files can be found in:
HOME/Library/Logs/pokersite

The hand history is stored in a directory called "handhistory" which itself resides in the logs directory. These files are numbered in order of age with higher numbers being older, and again files will change name as they get older.

Where can I find my log files?

The log files can be found in:
HOME/Library/Logs/pokersite

The most important log file is the "program.log"-file. It is numbered "program-1.log, program-2.log, program-3.log, etc.

The newest file will always be "program.log" and older files will be numbered with the number increasing by age.

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Can I remove the chat window?

It is not possible to remove the chat window in the web client. This may become an option in future software updates.

How can I go to the cashier in the web client?

To go to the cashier while playing on the web client you will need to open a separate internet browser window to go to our website www.towergaming.com and login to your account. Once logged in simply go to the cashier page.

Is there table preview and direct seating in the web client?

Table preview and direct seating are not available in the web client. However, when you click on a table you will be able to see the players seated and their chip stack amount before you decide to open a table.

Where can I see the tournament details?

While playing a tournament a new tournament detail tab opens for you, if at any time you would like to see how you are doing, or how your opponents are doing just click on that tab and you will see exactly in what position you are.

This tab also shows the prize pool, blind levels, and the time remaining on the current blind level.

If you want to check the details before you register, click on the tournament of your interest then click on 'tournament details' on the right hand side.

Where can I see what position I am in?

You can see what position you are in, as well as the positions of your opponents, once the tournament begins in the tournament detail tab.

Where can I see how much time is left on the blind level?

You can see how much time remains on the blind level and how many blind levels there are once the tournament begins in the tournament detail tab.

Where can I see how many players are seated?

The new software does not show the number of seated players. The suggestion has been made to add this to future updates.

Where is the Sit and Go Quick seat feature?

We have removed the quick seat feature from Sit and Go tournaments. These tournaments now have their own lobby and convenient filters to find tournaments of interest to our players. If you feel this feature would be a good addition please let us know; we are open to all suggestions.

Can I resize my tables?

At the moment it is not possible to change the size of the tables within the web client. However, we have made the suggestion to include this feature in a future software update.

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System requirements for:

Downloadable Windows Client:

Players are required to have Windows operating systems Windows 2000, XP, Vista or later. In addition, Adobe Flash/Adobe Air is required. If neither exist in a player's system then Adobe Air will be automatically installed, this is part of the poker client installation.

Downloadable Mac Client:

Players are required to have a Macintosh operating system Mac OS X 10.4 or later. In addition, Adobe Flash/Adobe Air is required. If neither exist in a player's system then Adobe Air will be automatically installed, this is part of the poker client installation.

*An Intel x86-based system is recommended.

Web Client:

Players using PC, Mac and Linux are required to have the minimum specifications to use the Web Client.

Macintosh:

• Mac OS X 10.4 or later (10.2 with Safari)
• Java 1.5 or later
• Any browser which can run Java 1.5 or later
• Safari and Firefox are the recommended browsers
• An Intel 86-based system is recommended.

Windows:

• Windows 2000, XP, Vista or later.
• Java 1.5 or later
• IE or Firefox
• *IE 7 or Firefox 3 is recommended.

Linux:

• Java 1.5 or later
• Any browser which includes Java 1.4.2 or later
• *Firefox is the recommended browser.

What is Adobe Air?

Most users are familiar with Adobe Flash. This program allows users to see most online website content which would not work otherwise. However, in order for Adobe Flash to work it requires a host application such as a web browser. That is why Adobe Air was created, if you have Adobe Air installed it will allow Adobe Flash to open some content much faster directly through Adobe Air on your desktop instead of your web browser.

What is a 'Web Client'?

The Web Client is the online version of our software. If you are not able or prefer not to download our software you can still play our games by using the Web Client version online. You can find the Web Client by logging into your account on Tower Gaming and clicking 'Play Now', then choose the online version and the Web Client will open for you.

How does the software benefit me as a cash game player?

The software benefits you as a cash game player because it has features making it easier for you to play the games you love. Some of the features are:

• Improved table filters
• The table preview and direct seating feature allow you to choose tables faster and sit down instantly at the table of your choice
• Side pots are now visible
• Players chat and table action are separate to make it easier to follow the games you play.

These are just a few features that have been created to make your gaming experience a pleasant one.

Of course, there is always room for improvement. We invite all players to tell us what they think, and give suggestions on what else they would like to see.

How can I change the language of the software?

You can make changes to your language preference in the settings link on the top right corner of the lobby.

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